Privacy Notice

Registered name: Carbo Certus Limited

We are the controller of your personal data. This privacy notice tells you what to expect us to do with your personal information.

Contact Details

Email: contact@decarbonate.io

What Information We Collect, Use, and Why

For service updates or marketing purposes:

• Names and contact details
• Addresses
• Marketing preferences
• IP addresses

To comply with legal requirements:

• Name
• Contact information

For dealing with queries, complaints or claims:

• Names and contact details
• Correspondence

For business development and service discussions:

• Names and contact details
• Records of meetings and decisions
• Information relating to compliments or complaints

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. You can find out more about lawful bases on the ICO's website.

Your Rights:

• Right of access - You have the right to ask us for copies of your personal information.
• Right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
• Right to erasure - You have the right to ask us to delete your personal information.
• Right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
• Right to object to processing - You have the right to object to the processing of your personal data.
• Right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
• Right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

How Long We Keep Information

• Contact Form Queries: Deleted after 12 months unless ongoing business relationship
• Business Development Discussions: Retained for 24 months or duration of active commercial relationship
• Marketing Consent Records: Retained until consent is withdrawn
• Legal Compliance Data: Retained as required by applicable UK law and regulatory obligations

Who We Share Information With

Data Processors:

• Vercel Inc. (United States) - Cloud hosting provider. They host our website and process contact form submissions.
• PrivateEmail (United States) - Business email hosting provider. They provide business email hosting services and process all email communications.
• Namecheap Inc. (United States) - Domain registration and DNS services provider.

Others we share personal information with:

• Professional or legal advisors
• Relevant regulatory authorities
• Organisations we're legally obliged to share personal information with

Sharing Information Outside the UK

Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place through the International Data Transfer Agreement (IDTA).

How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details above.

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO: